Terms & Conditions

Quotations

All quotations are estimates based on the information provided by the client and suppliers. Quotations are subject to change upon sighting of artwork, text or other circumstances that may affect the job. Quotations do not, generally, include couriers, outsourced artwork / premium extensions / photography / illustration / copy writing or other ‘out of pocket’ expenses – these will be additional.

Quotations are only valid for 30 days from date of issue.

Payment Terms

All invoices are strictly 14 days. A deposit of 25% will be required before the commencement of larger jobs. Jobs that continue over an extended period of time will be invoiced as they progress, normally every fortnight.

Cancellation

Any jobs that are cancelled at the client’s request will be invoiced for any work or expenses completed up to that point.

Late / Rush Fees

All quotes prepared by Jala Design are based on the work being provided to Jala Deign in a timely fashion in order to meet deadlines. Jala Design reserves the right to charge a loading for ‘rush’ deadlines which are imposed by the client. Jala Design will NOT accept responsibility for errors in rush jobs.

Revisions

Unless otherwise quoted or negotiated, projects include two rounds of changes or author’s revisions. Following two revisions per project, an additional hourly fee will be charged. We will advise you and seek your agreement before proceeding with any work that will incur additional charges. Jala Design reserves the right to determine which revisions are considered billable.

Client Delays

Jala Design has the right to invoice clients for all work completed on any invoices where a client delay of more than 2 weeks takes place. An invoice will be supplied for all work completed up to the time of the delay.

Footer Notice

Jala Design has the right to add a link to the base of websites developed to point back to www.jaladesign.com.au.

Portfolio

Jala Design has the right to add all work completed to our portfolio. This may include introduction text to describe the client, client logo, testimonials and screenshots of work completed.

Printed Design Samples

The client agrees to supply for free, in addition to fees for service, any number up to 10 or printed samples of every item produced for the client by Jala Design.

Copyright

It is agreed that the client will have the exclusive right to retain and reproduce any artwork, manuals, information, material reports and other output which is produced from the performance of the work outlined in this submission.

It is agreed that Jala Design hereby assign to the client, upon written confirmation of this submission, all rights, title and interest in the future copyright of any artwork, manuals, information, material reports and other output which is produced, extended or modified during the performance of the the work outlined. This granting of copyright does NOT extend to the use of design proposals submitted but not approved by the client for the work outlined in this submission.

Premium Plugins

Your website may or may not have been built using premium plugins or extensions to add functionality. Some plugins will be installed using our Jala Design developer license at no cost to you. Others require yearly license renewal fees per website to keep the code updated and secure.

If you subscribe to our Active Care plans you will optionally be billed for the renewal fees of any premium plugins used to develop your website not covered by our developer license after the first year. If you select not to renew the license we cannot be responsible for any functionality or security issues this may cause in the future.

Active Care

During the duration of this maintenance contracts, clients must agree that Jala Design will be the sole provider of maintenance services for their website, and no other party will have access to or rights to change the website. If a party other than Jala Design makes changes to the web site, any errors that are created must be repaired and will be charged for at an hourly rate.

Clients may cancel website maintenance agreements at any time, by providing one month’s written notice, provided that payment of invoices are up-to-date. Cancellation will occur at the end of the billing period. No pro-rata refunds will be made available.

Jala Design reserves the right to cancel website maintenance agreements at any time, for any reason with one months notice. Notice can be provided either electronically or in writing sent to the address of record for the client.

Confidentiality

It is agreed that employees of Jala Design shall not at any time either during the continuance of the work outlined or thereafter, except in the course of their duties, divulge any of the confidential affairs of the client or any of its clients or associated companies to anyone whatsoever without the previous consent in writing of the client.

 

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