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Jala Design is a Sydney-based digital agency specialising in custom WordPress websites, website maintenance, accessibility, eCommerce, ticketing integrations, branding and digital strategy. We design, develop and support scalable digital platforms for arts organisations, not-for-profits and businesses across Australia.

We combine custom design, specialist WordPress development and long-term website support within one experienced team. Every website is designed and developed around the organisation, its audience and its goals, without relying on off-the-shelf themes. Accessibility, performance, security and maintainability are considered throughout the entire project, rather than added after the website has been built.

We specialise in working with arts and cultural organisations, not-for-profits and purpose-led businesses. Our clients include performing arts venues, theatres, galleries, community organisations, charities, professional services firms and national institutions. We are particularly experienced with websites that have complex content, accessibility requirements or third-party integrations.

No. Jala Design is based in Sydney and works with organisations throughout Australia, including clients in Melbourne, Brisbane, Canberra, Perth, Adelaide, Hobart, Darwin, Newcastle and regional communities. Our projects are managed collaboratively through a combination of online meetings, shared project tools and regular communication.

Yes. Our designers and developers work together to create completely custom WordPress websites. We do not use pre-built themes or generic templates. Each website is planned, designed and developed around the client’s brand, content, users and operational requirements, with a flexible content management experience that allows internal teams to manage the website confidently.

Yes. Accessibility is incorporated throughout our strategy, design, development and testing process. We follow the Web Content Accessibility Guidelines, including WCAG 2.2, and consider areas such as keyboard navigation, semantic HTML, colour contrast, content structure and compatibility with assistive technologies. We also provide standalone accessibility audits, remediation and ongoing accessibility monitoring.

Yes. We develop integrations between WordPress and ticketing systems, CRMs, payment gateways, email marketing platforms, event systems and other third-party services. We have particular experience integrating websites for theatres, performing arts venues and cultural organisations, including platforms such as Spektrix, Tessitura and ENTA.

Yes. Our Active Care maintenance plans provide ongoing WordPress updates, security and vulnerability monitoring, backups, performance checks, reporting and technical support. We also provide high-performance managed WordPress hosting using Australian-based infrastructure through Kinsta. This gives clients ongoing access to a team that already understands their website and how it was built.

Start by contacting our team and telling us about your organisation, current website and what you want to achieve. We will arrange an initial conversation to understand your goals, requirements, timeframe and budget. If we are the right fit, we will recommend an approach and prepare a clear proposal covering the scope, process and investment.