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At Jala Design, we don’t just build websites. We help maintain them too, keeping things secure, stable and performing at their best long after launch. Our Active Care plans are designed for organisations that rely on their website and want confidence that it’s in good hands.

Whether you need regular updates, security monitoring, performance tweaks or help resolving technical issues, we’ve got you covered. Our plans include proactive checks, real-time alerts, premium support and access to a team who knows your site inside and out. We focus on prevention and performance so you’re not left reacting to problems later.

Every site we care for receives ongoing maintenance delivered with attention and expertise. That means safe updates, proactive monitoring and regular technical checks to keep your WordPress site running at its best. You’ll have a reliable team keeping things secure, stable and performing smoothly.

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Smart support, proactive protection, better performance.

Proactive, not reactive.

We stay one step ahead with regular updates, performance reviews and ongoing security checks. By catching issues early, we help prevent downtime and costly fixes.

Security you can trust.

Your website is protected with industry-standard tools, real-time monitoring and active threat response. We make security a priority so you can stay focused on what matters.

Optimised for performance.

Fast, reliable websites create better user experiences. We fine-tune your site regularly to maintain speed, responsiveness and overall performance.

A team that knows your site.

You’ll work with a team that understands your setup, plugins and goals. No generic support queues, just direct help from people who know your site inside and out.

Stress-free updates.

We manage WordPress core and plugin updates safely, testing changes before they go live. That means less risk and more confidence in every update.

Insights you can use.

Clear monthly reports show what’s been done, what’s working and what could be improved. You’ll always know how your site is tracking behind the scenes.

Backups and peace of mind.

We run scheduled backups and store them securely so your site can be restored quickly if needed. It’s your safety net in case something goes wrong.

Built on best practices.

We follow proven WordPress standards and development practices to ensure your site stays clean, efficient and easy to work with. It’s maintenance that sets your site up for long-term success.

Plans

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Choose the level of care that suits your website best. All plans include proactive maintenance, performance monitoring and expert support to keep your site running at its best.

  • Quarterly

  • Premium

  • Proactive WordPress updates We regularly install and test updates for WordPress plugins so your site stays current, stable and secure.
  • Quarterly
  • Monthly
  • Monthly
  • Security monitoring We actively monitor your website for security vulnerabilities, unusual activity or malware threats.
  • Immediately
  • Immediately
  • Immediately
  • Realtime cloud backups We take great care with your site backups. All files and database backups are securely transmitted and stored at AWS, one of the most trusted and resilient platforms on the web.
  • Daily
  • Every 12h
  • Every 6h
  • Monthly activity report Receive a clear monthly summary outlining the updates, checks and maintenance tasks completed across your site.
  • Quarterly
  • Monthly
  • Monthly
  • Sucuri scan & clean-up Sucuri is a trusted name in WordPress security. Our Monthly and Premium plans include malware monitoring, and if your site is compromised, we handle the clean-up.
  • $
  • Monthly Deep Scan
  • Daily Deep Scan
  • Vulnerability scans We partner with the team behind the Patchstack Vulnerability Database to monitor plugin vulnerabilities in real time, helping you act quickly to keep your site secure.
  • Included in the Plan
  • Included in the Plan
  • Included in the Plan
  • WordPress core updates We test and apply the latest WordPress core updates to your site with care. You’ll always be running the most secure version without compatibility issues.
  • Included in the Plan
  • Included in the Plan
  • Included in the Plan
  • Browser & device compatibility We test your site across modern browsers and devices to ensure it looks and functions consistently. A smooth user experience matters, no matter how your visitors browse.
  • Included in the Plan
  • Included in the Plan
  • Included in the Plan
  • Database clean-up and optimisation Over time, post revisions and unnecessary data can slow down your site. We regularly clean and optimise your database to reduce overhead and keep your site running smoothly.
  • Included in the Plan
  • Included in the Plan
  • Included in the Plan
  • Uptime monitoring We keep a constant eye on your site’s availability and receive instant alerts if it ever goes offline, so we can respond quickly and minimise disruptions.
  • Included in the Plan
  • Included in the Plan
  • Included in the Plan
  • Log server errors We review your server error logs daily to catch issues early and keep your website running smoothly.
  • Included in the Plan
  • Included in the Plan
  • Included in the Plan
  • Performance tracking We monitor your site speed regularly to ensure fast load times, a smooth user experience and better performance in search engine rankings.
  • Included in the Plan
  • Included in the Plan
  • Included in the Plan
  • Database optimisation We optimise your WordPress database to improve site performance, reduce overhead and lower the risk of data corruption or slowdowns over time.
  • Included in the Plan
  • Included in the Plan
  • Included in the Plan
  • Log administrator actions We track real-time admin activity on your site, giving us visibility into changes and helping us quickly diagnose issues, troubleshoot bugs and maintain stability.
  • Included in the Plan
  • Included in the Plan
  • Included in the Plan
  • Contact form testing We regularly test your contact forms to make sure submissions are working correctly and no enquiries or data go missing along the way.
  • Included in the Plan
  • Included in the Plan
  • Included in the Plan
  • Broken link monitoring We scan your website for broken or outdated links to ensure a seamless user experience and avoid negative impacts on SEO.
  • Included in the Plan
  • Included in the Plan
  • Included in the Plan
  • Subscription testing We regularly test subscription forms to confirm that user data is correctly captured and synced with your email marketing platform.
  • $
  • Included in the Plan
  • Included in the Plan
  • Search Console monitoring We monitor your site through Google Search Console and notify you of any crawl errors or indexing issues that could affect your SEO performance.
  • $
  • Included in the Plan
  • Included in the Plan
  • Staging server A dedicated staging server lets us test updates, fixes and new features before they go live. This ensures your live site remains stable, secure and error-free during development.
  • $
  • $
  • Included in the Plan
  • Analytics advice We review your Google Analytics data and provide practical suggestions to improve user experience and increase conversion rates based on real user behaviour.
  • $
  • $
  • Included in the Plan
  • Site-wide validation We check your site’s HTML markup for validation issues to help ensure cleaner code, better accessibility and stronger performance across browsers.
  • Not Included in the Plan
  • Not Included in the Plan
  • Included in the Plan
  • Priority support Get faster response times and direct assistance from our support team whenever something needs attention or goes wrong.
  • Not Included in the Plan
  • Not Included in the Plan
  • Included in the Plan
  • Ongoing virtual meetings Ongoing check-in meetings provide insight into your website’s performance, recent maintenance activity and any upcoming priorities or recommendations.
  • Not Included in the Plan
  • Not Included in the Plan
  • Included in the Plan
  • eCommerce testing We regularly test the purchasing process on your site to ensure products can be browsed, added to cart and checked out without errors or friction for users.
  • Not Included in the Plan
  • $
  • Included in the Plan

Frequently asked questions.

What’s included in a WordPress maintenance plan?

Why is regular maintenance important?

Can you support a site you didn’t build?

What happens if something breaks?

Can I still make changes to the site myself?

WordPress Maintenance WordPress Maintenance WooCommerce eCommerce Integration Ticketing Integration Accessibility Compliance Logo & Branding Design Digital Strategy & Consulting
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